Taylors Courier Service — Service Commitment

    We plan every dedicated delivery around the agreed collection and delivery requirements and always aim to arrive within the agreed timeframe. If an unexpected issue occurs, Taylors will communicate promptly and work to resolve it as quickly as reasonably possible.

    Planned around your requirements

    Every dedicated delivery is planned around the agreed collection and delivery requirements. We aim to be punctual and dependable on every job.

    Prompt communication

    Road, access, vehicle, weather, customer-side or third-party disruption can occasionally occur. If a material issue becomes known, we tell you promptly.

    Practical resolution

    We take reasonable operational steps to resolve the issue and continue the delivery wherever possible.

    Written terms apply

    Any specific contractual remedy applies only where it is expressly included in your written quotation, booking confirmation or business agreement. There is no general refund or credit for late delivery.

    Where a written quotation, booking confirmation, service-specific policy or business agreement contains terms that differ from the general website terms, the specific written terms for that booking or service apply. See our Terms of Business and insurance information.