Insurance & Driver Cover
Every Driver on our platform is insured
Taylors Courier Service is a booking platform that connects Customers with independent self-employed Drivers. Every Driver we onboard must hold their own valid motor, goods-in-transit and public liability insurance — so your job is covered by a real, verified policy from the moment it's collected.
Driver minimum cover
£5,000
Minimum goods-in-transit cover held by every Driver onboarded to the platform, plus £1m public liability and business-use motor insurance.
Higher-value jobs
Above £5,000
Tell us the declared value before booking and we'll match you with a Driver whose goods-in-transit policy meets or exceeds that amount.
How our platform works
Taylors Courier Service Ltd operates the booking platform and acts as a limited payment-collection agent for the Driver. When a Driver accepts your job, the delivery contract is formed directly between you and that Driver. Taylors is not the carrier and is not a party to the delivery contract. Any claim for loss, damage, theft or delay is made against the Driver and/or the Driver's insurer. See our Terms of Service (Clauses 2, 5, 6 and 11) for the full position.
What every onboarded Driver must hold
- Business-use / hire-and-reward motor insurance
- Goods-in-transit insurance — minimum £5,000 per consignment
- Public liability insurance — minimum £1,000,000
- Valid UK driving licence and vehicle documents
- Status updates and signed / photo POD supplied via the platform
Standard exclusions
In line with typical UK goods-in-transit policies, Drivers' cover usually excludes cash and bullion, jewellery and precious stones, prohibited or illegal goods, livestock, inadequately packaged items, and pre-existing damage. Where an item is borderline, tell us before booking — we'll flag it with the Driver so there are no surprises after collection.
How to make a claim
- Contact us within 7 days of delivery via WhatsApp, phone or email.
- Share the job reference, photos of the damage and a short description.
- We'll pass on the assigned Driver's contact and insurance details so you can bring the claim directly against the Driver and/or their insurer.
- We may assist in facilitating communication, but claims are settled by the Driver's insurer under the delivery contract between you and the Driver.
High-value item? Talk to us first
If your consignment is worth more than £5,000, message us before booking with a short description and declared value. We'll match you with a Driver whose goods-in-transit policy meets or exceeds that amount and confirm the arrangement in writing before you pay.