Question 1

What areas do you cover?

Accepted Answer

We provide nationwide courier service across the UK, with dedicated coverage in major cities including London, Manchester, Birmingham, Leeds, and Bristol. We operate 7 days a week to serve all your delivery needs.

Question 2

How quickly can you pick up my parcel?

Accepted Answer

For Express Delivery, we aim for collection typically within 60–90 minutes, depending on your location, driver availability, and current demand. Our drivers are strategically positioned across major UK cities to ensure rapid response times for urgent deliveries.

Question 3

What are your flexible delivery options and how much can I save?

Accepted Answer

Flexi7 is 30% below the equivalent dedicated rate where offered, subject to a £60 minimum and any higher vehicle or service minimum. Collection and delivery take place within seven days, subject to route suitability and availability; a fixed date is not guaranteed unless separately confirmed.

Question 4

Can I track my delivery in real-time?

Accepted Answer

Yes. Every delivery includes status updates. You'll receive a tracking link via SMS and email, allowing you to monitor your driver's location and estimated arrival time throughout the delivery journey.

Question 5

Do you deliver on weekends and bank holidays?

Accepted Answer

Yes, we operate 7 days a week, 365 days a year, including weekends and bank holidays. Express deliveries are available any day. Some services may have different pricing on bank holidays.

Question 6

How do I book a delivery?

Accepted Answer

You can book online through our website by entering pickup and delivery addresses, or contact us directly via phone or WhatsApp for immediate assistance. Online bookings receive instant quotes and confirmation.

Question 7

How do I get a quote?

Accepted Answer

Getting a quote is instant and easy. Simply visit our booking page, enter your pickup and delivery addresses, select your delivery type (Same-Day or Flexible), and you'll receive an immediate quote. No hidden fees or surprises.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Business accounts can also be set up with invoice payment terms for added convenience.

Question 9

Do you offer business accounts?

Accepted Answer

Yes. We offer dedicated business accounts with preferential rates, priority support, and monthly invoicing. Perfect for businesses with regular delivery needs. Contact us to set up your business account.

Question 10

Are there any hidden fees?

Accepted Answer

No. The price you see at checkout is the price you pay. We include fuel surcharges and standard insurance in our quotes. Additional charges only apply for optional extras like enhanced insurance or waiting time beyond 10 minutes.

Question 11

Do you charge for waiting time?

Accepted Answer

The first 10 minutes at collection and delivery are included free. After that, waiting time is charged at £1 per minute. We recommend having items ready for collection to avoid delays.

Question 12

Can I get a receipt for my delivery?

Accepted Answer

Yes. All customers receive an email receipt upon payment. Business account holders can receive standard itemised monthly invoices. No VAT is currently charged by Taylors Courier Service Ltd. You can also request additional documentation through our support team.

Question 13

What size parcels can you deliver?

Accepted Answer

We handle everything from small documents to large items. Our fleet includes cars for urgent small packages, vans for standard deliveries (small van 2.5m³, medium van 7.5m³, long van 10.5m³), and Luton vans (17m³) for bulky items. Maximum payload ranges from 50kg for cars to 1,300kg for Luton vans.

Question 14

Are my items insured during delivery?

Accepted Answer

Yes, the allocated driver is required to hold driver goods-in-transit cover normally up to £5,000. Additional insurance may be purchased before collection for higher-value consignments. Coverage is subject to adequate packaging by the sender.

Question 15

Can I schedule a delivery for a specific time?

Accepted Answer

With Express Delivery, you can choose a collection window, and we'll deliver as quickly as possible. For Flexible deliveries, you can choose a 7-day window or select your own available days, and your driver will coordinate collection within that period. For specific time slots, please contact our support team.

Question 16

What items can't you deliver (prohibited items)?

Accepted Answer

We cannot transport: illegal substances, weapons, explosives, hazardous materials, live animals, perishable food without temperature control, cash over £500, and items requiring special licences. If unsure, contact us before booking.

Question 17

Do you deliver fragile items?

Accepted Answer

Yes, we specialise in fragile item delivery including artwork, antiques, glassware, and electronics. Please mark items as fragile during booking and ensure proper packaging. Our drivers are trained in careful handling techniques.

Question 18

Can you deliver medical samples or pharmaceuticals?

Accepted Answer

Yes, we offer medical courier services for samples, pharmaceuticals, and medical equipment. All medical deliveries follow chain of custody protocols. Contact us for specific requirements regarding temperature control or documentation.

Question 19

Do you offer multi-drop deliveries?

Accepted Answer

Yes, we can arrange multi-drop routes for businesses needing to deliver to multiple locations. Contact us for custom pricing on multi-drop services. This is popular for distribution and retail clients.

Question 20

What vehicles do you use?

Accepted Answer

Our fleet includes motorbikes for urgent documents, cars for small packages (50kg max), small vans (2.5m³, 300kg), medium vans (7.5m³, 800kg), long wheelbase vans (10.5m³, 1,000kg), and Luton vans (17m³, 1,300kg) for large items.

Question 21

What happens if my item is damaged during delivery?

Accepted Answer

If your item is damaged, photograph the damage immediately and contact us within 24 hours. Our the allocated driver's goods-in-transit insurance covers at least £5,000, subject to proof that items were adequately packaged. We'll investigate and process valid claims within 14 days. High-value items should be declared at booking for enhanced coverage.

Question 22

What is your cancellation and refund policy?

Accepted Answer

You can cancel free of charge up to 30 minutes before your scheduled collection time for Express deliveries. Once the driver has collected your items, the full delivery fee applies. Flexible delivery bookings are non-refundable but transferable. Refunds are processed within 5-7 business days.

Question 23

What if no one is available at the delivery address?

Accepted Answer

Our driver will attempt to contact the recipient and sender. If no contact is made after 10 minutes waiting, we may need to return the item (additional charges apply) or leave in a safe place if pre-authorised. Please ensure accurate contact numbers are provided at booking.

Question 24

Who is responsible for packaging items?

Accepted Answer

The sender is responsible for adequately packaging all items. Items should be wrapped, protected, and secured for transit. Fragile items must be clearly labelled. Inadequate packaging may affect your ability to claim for damage.

Question 25

What if my delivery is late?

Accepted Answer

While we aim for on-time delivery on every job, unforeseen circumstances can occur. If your delivery is significantly delayed, contact our support team immediately. We'll provide updates and work to resolve the situation. Compensation may be available depending on the service level and cause of delay.

Question 26

How do I make a complaint?

Accepted Answer

We take all complaints seriously. Contact us via phone, email, or WhatsApp with your booking reference. We aim to respond within 2 hours during business hours. Formal complaints are acknowledged within 24 hours and resolved within 14 days.

Question 27

Can I change the delivery address after booking?

Accepted Answer

Yes, you can change the delivery address before collection occurs, though additional charges may apply if the distance increases. Contact us immediately with your booking reference to request a change. Changes after collection may not be possible.

Question 28

What happens if the driver cannot find the address?

Accepted Answer

Our drivers will contact the sender and recipient if they have difficulty locating an address. We recommend using what3words for precise location sharing. If the address cannot be found after reasonable attempts, we'll contact you to arrange an alternative solution.

Frequently Asked Questions

General Questions

Pricing and Payment

Service Details

Problems and Policies

Still Have Questions?